My phone # was hijacked and my data balance was stolen.

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My phone # was hijacked and my data balance was stolen.

Postby nn1234 » Tue Nov 05, 2019 9:36 pm

Hi I found suspicious activities in my transaction history. My phone was updated and deactivated by someone. And I needed to change my SIM card and my phone #. Finally I found that my data balance in my account is 0.00 and almost all text balance was gone. Please tell me how to retrieve my phone # and my balance.
nn1234
 
Posts: 1
Joined: Tue Nov 05, 2019 9:29 pm

Re: My phone # was hijacked and my data balance was stolen.

Postby TracFone - Larry » Fri Nov 08, 2019 10:18 am

Hi nn1234. I'm TracFone Larry. I'm very sorry for the trouble this has caused you. We would like to discuss the details of the issue, so that we can address it immediately. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm


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