New phone no internet or messages

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New phone no internet or messages

Postby Althegator » Sun May 05, 2019 12:51 pm

Just replaced phone with a a502dl. Know not able to hookup to internet unless using a hotspot also can not send or receive messages. Was able to on old phone.
Posts: 1
Joined: Sun May 05, 2019 12:22 pm

Re: New phone no internet or messages

Postby TracFone - Larry » Mon May 06, 2019 8:22 am

Hi Althegator. I'm TracFone Larry. We apologize for the trouble. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Larry
Posts: 8967
Joined: Mon Oct 24, 2011 5:22 pm

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