TracFone Wireless Forums

by **gillettesrv** » Tue Mar 19, 2019 11:46 am

We use a trac phone at work to contact customers...

getting "The SIM card with the information you provided currently has an invalid status." when trying to create a new account to add minutes...

by **TracFone - Larry** » Fri Mar 22, 2019 8:53 am

Hi gillettesrv. My name is TracFone Larry. We apologize for the trouble this has caused you. We will check if your phone is properly provisioned in the system. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

by **SmithShades** » Sat Mar 23, 2019 8:36 pm

I had the same issue. When I tried to activate my brand new phone it wouldn’t let me choose the option “keep your phone number.” It kept giving me the message that the SIM information is invalid.

by **TracFone - Larry** » Sun Mar 24, 2019 9:35 am

Hi SmithShades. I'm TracFone Larry. Sorry for the trouble. We need to check the status of the SIM card. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

by **SamQuestion** » Mon Mar 25, 2019 9:11 am

I am trying to re-activate an Alcatel phone. I get the message "The SIM card with the information you provided currently has an invalid status." How do I solve this?

by **TracFone - Larry** » Tue Mar 26, 2019 8:35 am

Hi SamQuestion. I'm TracFone Larry. Sorry for the trouble. We will help you check the status of the SIM card. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

by **415willlee** » Mon Apr 01, 2019 11:48 am

Hi I'm having the same problem. I have an LG 440G and have used it for several years. All of a sudden I received the "The SIM card with the information you provided currently has an invalid status" message. Help!

by **TracFone - Larry** » Mon Apr 01, 2019 12:52 pm

Hi 415willlee. I'm TracFone Larry. We apologize for the inconvenience. Let us help you fix your phone. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

by **tiemanb** » Sat Apr 13, 2019 5:27 pm

When I go online to activate my LG328BG TracFone, I get the message:

"The SIM card with the information you provided currently has an invalid status."

The phone says "Unregistered SIM" in the display. The service end date says 07/25/2018 in the "My airtime" settings.

How do I get this re-activated?

Regards,

Bob

by **TracFone - Larry** » Mon Apr 15, 2019 9:03 am

Hi tiemanb. I'm TracFone Larry. We apologize for the trouble this has caused. Allow us to help you troubleshoot your phone. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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