Reactivation- SIM Card is in Invalid Status

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Re: Reactivation- SIM Card is in Invalid Status

Postby jgr007 » Sat Dec 14, 2019 11:17 am

I am having the same problem. Can someone help?
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Re: Reactivation- SIM Card is in Invalid Status

Postby jgr007 » Sat Dec 14, 2019 11:19 am

I am having the same problem. Can TracFone someone help me?
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Re: Reactivation- SIM Card is in Invalid Status

Postby TracFone - Maria » Wed Jan 01, 2020 12:50 pm

Hi jgr007. I'm TracFone Maria. We're sorry that you're having a problem trying to reactivate your phone. Yes, we are always here and eager to help you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Reactivation- SIM Card is in Invalid Status

Postby jcchains1977 » Mon Mar 02, 2020 2:42 am

Hello I am also getting this message when I try to activate an older phone. It says " The device associated with the information you provided has an invalid status and cannot be added to your account. Please review the information and try again."

Not sure how to go forward with activating my phone. I'm trying to switch from my current active Tracfone to this older Tracfone. Thanks for any assistance.
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Re: Reactivation- SIM Card is in Invalid Status

Postby TracFone - Maria » Tue Mar 03, 2020 6:38 pm

Hi jcchains1977. I'm TracFone Maria. We're sorry to hear that you are having problems while trying to activate your phone. Let's look further into this matter, and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Reactivation- SIM Card is in Invalid Status

Postby avery8534 » Sat Mar 28, 2020 1:54 pm

I'm having this same problem even after entering my IMEI and confirming what zip code I would use the phone most.
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Re: Reactivation- SIM Card is in Invalid Status

Postby aerotwin7 » Sat Mar 28, 2020 5:19 pm

HI, I'm having the same problem.

The device associated with the information you provided has an invalid status. Please review the information and try again.

Thanks,

-Dwight
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Re: Reactivation- SIM Card is in Invalid Status

Postby TracFone - Maria » Mon Mar 30, 2020 4:38 pm

Hi avery8534. I'm TracFone Maria. We're sorry that you are having a problem while trying to enter your IMEI. We're here to help you with it. For further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Re: Reactivation- SIM Card is in Invalid Status

Postby TracFone - Maria » Mon Mar 30, 2020 4:42 pm

Hi aerotwin7. I'm TracFone Maria. Our sincere apologies for the inconvenience you have experienced while trying to activate your phone. Allow us to further check on it so we can have the issue resolved as quickly as possible. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Reactivation- SIM Card is in Invalid Status

Postby Richard Holliday » Wed Jun 10, 2020 12:40 am

TracFone - Felice wrote:Hi granite75. My name is TracFone Felice. We are sorry for the trouble. Please check your Forum inbox for a message.

No SIM card I don't know the phone number can you send it to me to my tablet
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