Reactivation- SIM Card is in Invalid Status

[ssweeney]

Same issue!! Have a LG phone and my service ended 4/21/17... all I want to do is re-activate it and add minutes!! Seems like nobody has an answer to this:

The SIM card with the information you provided currently has an invalid status.

WHY??

[TracFone - Larry]

Hi ssweeney. My name is TracFone Larry. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[SmithShades]

I also had this problem. I accepts the IMEI number but I can't choose that I want a new number. It keeps displaying "The SIM card information you provided is invalid. Please review the information and try again."

[TracFone - Larry]

Hi SmithShades. I'm TracFone Larry. We apologize for the trouble this has caused you. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[keyy]

Hello guys,

my girlfriend and me, we have the same issue.
We tried to prepare everything for our next USA trip. unfortunately the message with "SIM Card is in Invalid status" pops up.
How can we solve this?

Thanks

[TracFone - Larry]

Hi keyy. I'm TracFone Larry. I'm sorry that you and your girlfriend are having issues with your phone. Allow us to help you fix it. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[keyy]

Hi Larry,

This is the only option to reply to you.
I tried the chat, but nothing happens, no chat opens, I see a gray website...
Via phone I only get the message, a SIM card record does not exist.
Is there an option I can talk to a real person? Or even write to a real person?

Keyy

[keyy]

Hi Larry,

Chat is not working, via phone is only a robot reachable. It says the SIM card number is not found until the database. However I read that from my profile...

Any chance to get a real person at the phone or chat?

Thanks
Keyy

[TracFone - Larry]

Hi keyy. I'm TracFone Larry. I'm sorry for the trouble. Please try to disable the browser pop-up blocker and enable third party cookies to enable chat window. Thank you.

[Scarletlal]

Any one know which network to use for pre paid SIM so I can update my friends when visiting?