Reactivation- SIM Card is in Invalid Status

[TracFone - Maria]

Hi Richard Holliday. I'm TracFone - Maria. Yes, we're here to help you. To further assist, we need to check your account first. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[mickeyman1011]

Hello, I'm having the same problem. When I try to activate my old phone, it won't take me past the step of entering my zip code when I say I want a new number.

[TracFone - Maria]

Hi mickeyman1011. This is TracFone - Maria. We sincerely apologize that you are having a problem while trying to activate your phone. We can take a look into this and ensure that there's a resolution for you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[Azjp1387]

Hello,
I'm having a similar Issue instead I'm trying set up a new phone using WiFi and trying to seup it.but as I enter the SIM card number doesn't I work.

[TracFone - Maria]

Hi Azjp1387. This is TracFone - Maria. We read your post and we're sorry to hear that you are having a problem with your SIM card. We can take a look into this and ensure that there's a resolution for you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[loanpopo]

I'm having a similar issue - I'm trying to reactivate a Samsung J3 Pro but I get the error message "The SIM card information you provided is invalid. Please review the information and try again." I've checked and rechecked the number and it is correct.

[loanpopo]

I have a similar issue - I'm trying to reactivate a Samsung J3 Pro but I get the error message "The SIM card information you provided is invalid. Please review the information and try again." I've checked and rechecked the number and it is correct. Please help!

[TracFone - Maria]

Hi loanpopo. This is TracFone - Maria. We're sorry to hear that you are having a problem while trying to reactivate your phone. We are here to help you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.