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Data not working after moving to new BYOP

PostPosted: Mon Jun 27, 2016 3:29 pm
by RobertRVT
I transferred by daughters Tracfone number/account to a newer iPhone 5s and after getting a new SIM card, I thought everything was ok, but the phone can not access data over a cell even though the switch is turned on.

The phone works fine for making a receiving calls but I can not get data to work.

Now what?

Re: Data not working after moving to new BYOP

PostPosted: Mon Jun 27, 2016 3:32 pm
by TracFone - Janet
Hi RobertRVT. Please check your Forum inbox for a message. Thanks.

Re: Data not working after moving to new BYOP

PostPosted: Tue Jan 24, 2017 12:12 am
by cmotz
Hello - I'm having the same problem as what happened in this message. I transferred my old number and account (that part worked fine) to a Verizon iphone 5S I even added additional minutes and data to the account and received the text message response after adding the time. The phone and text messages work fine, but I can't use data. If I'm not using Wi-Fi I receive a message that states "Could not activate cellular data network" Turn on cellular data or use Wi-Fi to access data. I too have the data settings all turned What should I do to fix this?

Re: Data not working after moving to new BYOP

PostPosted: Tue Jan 24, 2017 12:12 am
by TracFone - Maria
Hi cmotz. My name is TracFone Maria. Sorry that you’re having a problem. Let us help you. I've sent you a private message. Please check your Forum inbox. Thanks.

Re: Data not working after moving to new BYOP

PostPosted: Tue Jan 24, 2017 2:34 pm
by contactmehere0
I'm not staff, but i went through the 'no data' iphone problem before. Make sure they get you (ask about it) the right 'profile' for your phone. It's a small file you download, then you go in settings to profiles and click on it and 'trust' it.

If you have the wrong profile or no profile at all your iphone will not get data.

There could be other reasons, but I think that is the main reason tracfone users with iphones have nonworking internet data.

Re: Data not working after moving to new BYOP

PostPosted: Tue Mar 07, 2017 2:01 pm
by himandherr
HELP... BYOP with IPhone 5c and NO CELLULAR DATA. I have spent hours on phone with TF.. done it all including reset, profile, on/off.... you all know because you have been there. Is it really going to be fixed.. EVER??? I am not optimistic as I am on hold with Tracfone again to speak with network specialist. :roll:

Re: Data not working after moving to new BYOP

PostPosted: Tue Mar 07, 2017 2:03 pm
by TracFone - Felice
Hi himandherr. My name is TracFone Felice. We are sorry for the trouble you have with your data. Please check your Forum inbox for a message.

Re: Data not working after moving to new BYOP

PostPosted: Sat Oct 10, 2020 1:24 pm
by Hotpinkguru1
I also have this problem. My data , calling and mms do not work only texting sms. Which is bs and it's been two weeks almost

Re: Data not working after moving to new BYOP

PostPosted: Sat Oct 10, 2020 5:21 pm
by TracFone - Maria
Hi Hotpinkguru1. This is TracFone - Maria. We apologize that you are having a problem with your data and MMS. Allow us to further check on it so we can have the issue resolved as soon as possible. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.