Welcome to TracFone Wireless Forum

[TracFone - Larry]

Hi EUBERTO GARCIA. My name is TracFone Larry. Are you trying to unlock the phone? Is this what you want to do?

[pbeary]

I haven't been able to connect voice calls for almost a month- ten hours or so with tech support, tried three phones, four or five sim cards, still no resolution. I'm told my account is all correct, Apple says my phone is fine, but as soon as I try to answer a call, it immediately disconnects. If you call my phone, you can't even leave a voicemail. Text and data work fine. The problem is in Tracfone's system, and tech support people don't seem to have the means to fix it. HELP?

[Sam]

Hi pbeary. My name is TracFone Sam. I regret that we provided you with bad service and a poor customer experience. It is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Please allow us to review your account so we can provide a thorough explanation and concrete resolution for your issue. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[stephen7]

hello

[TracFone - Larry]

Hi stephen7. I'm TracFone Larry. How can we help you? For your convenience, you may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

[Andrei.Chepugov]

Hello! I live in Ukraine... I bought a used iPhone 5s, but it doesn't support my Vodafone SIM card. When selling, they said that it will work with all SIM cards. How can this be fixed? I really need this for work

[TracFone - Maria]

Hi Andrei.Chepugov. I'm TracFone Maria. Please be informed that our branded phones are not factory unlocked. You can request to unlocked your phone for you to be able to insert another SIM card. We can facilitate the unlocking process of the device if you meet the set of requirements. For further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[LeAnn 1957]

I have bought minutes and data
But it still says insufficient funds.
Why is this happening.
I've spent $60.00 to get Data
Or give me a refund and I'll
get a different phone.

[TracFone - Maria]

Hi LeAnn 1957. I'm TracFone Maria. We're sorry to know that you are having problems with your minutes. Allow us to further check on it so we can have the issue resolved as soon as possible. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[ikorthauer]

Recently joined to get assistance in porting my landline to my tracfone. Don't see my post in that category and unable to send a message using the system. Please assist