Invalid sim card message

Thank you for visiting the TracFone Forum, your one-stop resource for TracFone information.

Re: Invalid sim card message

Postby jcfayjr » Sun Aug 18, 2019 6:37 pm

Hi,

Same issue as others. I have a basic tracfone (LG) phone purchased and used a few years ago, and I'm trying to buy additional minutes on the website. After entering my serial number and indicating I'd like to keep my phone number, I receive a message "The SIM card with the information you provided currently has an invalid status."

Same thing happens if try to get a new phone number. Please let me know what I should do.

Thanks.
jcfayjr
 
Posts: 1
Joined: Sun Aug 18, 2019 6:32 pm

Re: Invalid sim card message

Postby TracFone - Larry » Mon Aug 19, 2019 8:15 am

Hi jcfayjr. I'm TracFone I'm sorry to hear that you're having some problems. We'll be happy to help you address your concern. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8915
Joined: Mon Oct 24, 2011 5:22 pm

Re: Invalid sim card message

Postby good2go497 » Sun Nov 03, 2019 7:11 pm

Hello, I'm looking to reactive a year old phone, but I'm getting the invalid sim card message. Can you help?
good2go497
 
Posts: 1
Joined: Sun Nov 03, 2019 6:53 pm

Re: Invalid sim card message

Postby TracFone - Larry » Mon Nov 04, 2019 9:31 am

Hi good2go497. I'm sorry for the inconvenience. We'll check the status of the phone SIM card. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8915
Joined: Mon Oct 24, 2011 5:22 pm

Re: Invalid sim card message

Postby harleyboy628 » Wed Nov 06, 2019 4:20 pm

Hello, I'm looking to reactive a year old phone, but I'm getting the invalid sim card message. Can you help?
harleyboy628
 
Posts: 1
Joined: Wed Nov 06, 2019 4:16 pm

Re: Invalid sim card message

Postby TracFone - Larry » Fri Nov 08, 2019 10:27 am

Hi harleyboy628. I'm TracFone Larry. I'm sorry for the trouble. We'll help you reactivate your phone. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8915
Joined: Mon Oct 24, 2011 5:22 pm

Re: Invalid sim card message

Postby SUGARSDADDY » Mon Nov 11, 2019 11:13 pm

I HAVE THE SAME PROBLEM. PLEASE HELP.
HERE IS THE PHONE INFO.

SERIAL # 013XXXXXXXXXXXX
Alcatel BIG BUTTON Flip (A392G)
SIM # 890XXXXXXXXXXXXXXXXX
918 XXX XXXX 890141 = AT&T
BALANCE 333.63 LAST SERVICE ON 11-02-17

WHAT DO I DO TO REACTIVATE? ELL
SUGARSDADDY
 
Posts: 1
Joined: Mon Nov 11, 2019 10:59 pm

Re: Invalid sim card message

Postby TracFone - Larry » Tue Nov 12, 2019 12:42 pm

Hi SUGARSDADDY. I'm TracFone Larry. We'll help you reactivate your phone. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8915
Joined: Mon Oct 24, 2011 5:22 pm

Previous

Return to Welcome

Who is online

Users browsing this forum: No registered users and 3 guests